Medical quality and risk control

13 April 2007

Bupa's commitment to providing high quality care for patients was highlighted at a seminar on 13 April 2007 in Beijing. The event was the second in a series of seminars about healthcare being held jointly by Bupa and the Health Human Resources Development Centre (HHRDC) of the Chinese Ministry of Health. Dr Zhang Junhua, Assistant Director General of HHRDC, hosted the seminar and joined the panel discussion. Dr. Guan Zhiqiang, Director of National Insitute of Social Insurance, Ministry of Labour and Social Security, hosted the panel discussion.

The seminar focused on improving medical services and strengthening risk control.

Attending the event were around 100 guests from the government, hospitals and insurance companies, along with academics and the media.

Get an overview of the event by clicking on the key speakers below.

• Mr Zhu Qingsheng, Former Vice Minister of the Ministry of Health
• Dr Andrew Vallance-Owen, Bupa Group Medical Director
• Mr Paul Gregersen, Chief Representative of Bupa in China
• Professor Huang Jianshi, Assistant President of Chinese Academy of Medical Sciences, Dean for Continuing Education of Peking Union Medical College

Mr Zhu Qingsheng With more than 40 years of working experience in hospitals and the Ministry of Health, Mr Zhu Qingsheng commented that at the core of hospital management lies service quality, which is also greatly important to the brand and reputation of hospitals. He said that establishing a completed management mechanism in public hospitals is one of four core missions of the Health Reform.
Dr Andrew Vallance-Owen Dr Andrew Vallance-Owen firstly introduced the funding and medical care of the National Health Service (NHS) in the UK and then shared Bupa's experience in accreditation, case management, pre-authorization and complaint settlement. His quotation of the Cochrane Principal, "Best clinical practice often represents best financial value in healthcare", received the audience's approval.
Mr Paul Gregersen Paul Gregersen presented a speech on improving efficiency in public and private hospitals. He spoke about Bupa Hospitals in the UK using management tools such as performance scorecards to bring about continuous improvement. Paul also explained how the business had led the way by establishing the UK's first independently-run diagnosis and treatment centre to solely treat State-funded patients, helping to cut waiting lists and improve efficiency.
Professor Huang Jianshi Professor Huang Jianshi's speech focused on the concept of "health management". He introduced the definition of health management, current development of health management in China and how the development of health management can affect risk management and lower the medical cost.