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Bupa wins multiple Bloomberg Financial Institution Excellence Awards for third year running

06 July 2020 Source: Bupa
[July 6, 2020 – Beijing] The result of the Financial Institution Awards organized by Bloomberg Businessweek/Chinese Edition have just been announced, and Bupa, the international healthcare group has won the "Excellence" prize in three categories:High Net Worth Insurance Service, Health and Protection and Claims Management. This is the third consecutive year that Bupa has scooped multiple awards in the world-renowned financial media awards and recognises Bupa's continued achievements in the health protection field. It also recognised the competitive and outstanding creativity of the Bupa's products and services and enthusiastic reception in the market. The annual "Bloomberg Business Weekly/Chinese Edition" Financial Institution Awards are one of the most prestigious awards in the industry. They aim to recognise the outstanding contribution, achievement and operating performance of financial companies over the past year and are highly prized. Bupa was awarded the three accolades having been judged alongside other leading companies, by a panel of economists, scholars, financial analysts, legislative councillors and Bloomberg Businessweek/ Chinese editorial board. As the industry's leading international health protection group, Bupa has more than 70 years of excellent medical service expertise and has been committed to providing medical insurance and medical services to take care of all aspects of health for customers around the world. In 2011, Bupa Global entered the China market in partnership with Alltrust Insurance and continues to explore Chinese consumers’ health insurance needs. Not only are they innovating with new products but are also committed to providing customers with integrated health protection solutions such as direct access to the specialists and seeking professional second medical opinion when they encounter critical health situations. Our healthcare knowledge and expertise mean that customers can enjoy high-quality medical care services anytime, anywhere.

Fighting the epidemic together

Since the beginning of the year, Bupa Global has launched a series of special health and prevention measures to support customers preparation and management of the pandemic. As a trusted partner, Bupa has worked tirelessly with customers and employees to overcome the challenges of Covid-19. Bupa Global has also launched a 24-hour customer service hotline with customer service personnel available to answer any customer enquiries about policies and claims. Customers and employees' physical and mental health is a key priority for Bupa Global. The company made operational changes to minimise health risks and allow employees to safely work from home during the pandemic. This allowed them to continue providing insurance customers with advice and claims service support, when they needed it throughout the pandemic. Bupa Global also released aCOVID-19 protection safety manual and health guide on the WeChat public account, providing helpful, insightful guidance the for customers on how to protect their physical and mental health during the pandemic. Information included: , how to choose and wear a mask properly during the pandemic; and managing personal protection; how to identify trustworthy sources of information; how to simultaneously treat and care for parents and children’s health and wellbeing whilst minimising the spread of infection; ; how to protect your children's mental health and minimise the adverse effects of the pandemic on your children's psychology and emotions. In order to further explore the predictions and attitudes of Chinese corporate executives on life, work and macroeconomics during the pandemic and at the current stage, Bupa Global has also recently, undertaken a study of Chinese corporate executives in China’s first- and second-tier cities, to help partners better understand how Covid-19 has changed their attitudes on their wellbeing, different healthcare systems, expectations of health insurance, and also their sentiment towards the global and Chinese macroeconomy and provide better health solutions for high net worth individuals in this key market. Bupa Global has also recently, undertaken a study of Chinese corporate executives in China’s first- and second-tier cities, to help partners better understand how Covid-19 has changed their attitudes on their wellbeing, different healthcare systems, expectations of health insurance, and also their sentiment towards the global and Chinese macroeconomy and provide better health solutions for high net worth individuals in this key market.

Bupa-International Medical Insurance Experts

Bupa started in the United Kingdom in 1947. As the largest medical insurance group* in the UK, Bupa provides medical insurance around the world, and operates clinics, hospitals, dental practisers, and nursing homes, amongst others. We have no shareholders, so we invest any surplus profits back into the business in order to provide better medical services to our customers. Bupa Global is the international health insurance arm of Bupa, serving more than 2 million customers in different countries and regions. Bupa Global is designed for globally minded customers who seek the highest level of healthcare cover. Our aim is to provide the best quality medical insurance a customer needs at anytime, anywhere, whether at home, or studying abroad, travelling, or working overseas.

Entering China, Leading the Development of International Healthcare

Bupa has had a Representative Office in Beijing since 2006 initially to understand the market, build relationships, and explore opportunities for building our domestic presence in China. In 2011, we set up Bupa Consulting (Beijing), providing services such as administrative and customer support for global health plans underwritten by Alltrust Insurance. Alltrust Insurance Company is the insurer of the Global Health Plan. This combined strength, scale, and expertise means customers can be confident that they have access to quality healthcare when and where they need it. In 2017, Bupa launched the first integrated medical centre in Guangzhou, expanding Bupa’s footprint to China’s domestic healthcare provision sector.
* Source: Laing Buisson Health Cover UK Market Report 13th Edition, published 16 January 2017, in terms of market share among private medical insurance providers

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