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With no shareholders, our focuses are on our customers and our ambition to be known as a true customer champion in healthcare.
This means helping people access high-quality and affordable health services when they need them, and demonstrating through our actions that we really care about our customers and their needs.
Direct Billing Provider Network
With our network of 1.6 million Direct Billing Providers in China and around the world, you can present your insurance card to the benefits provider when you arrive. They will then contact us directly and we will settle the payment within your coverage.
|Direct Billing Provider Network list in Mainland China||Direct Billing Provider Network list in Hong Kong||Direct Billing Provider Network list in the rest of the World|
|Scan the QR code using your mobile phone or click here for the list.||Scan the QR code using your mobile phone or click here for the list.||Scan the QR code using your mobile phone for or click here for the online Facilities Finder.|
How to Claim
Whether you choose 'direct payment' or 'pay and claim', we provide a quick and easy claims process. For some benefits, pre-authorisation is required by Bupa to help verify your plan guide, or a call can be made to our customer service team. This is a summary of the process of how claims will be paid.
Pay and Claim
You pay your benefits provider yourself and submit the claim.
You can contact us by phone or email to request a claim form. You go to the benefits provider for treatment and pay for your treatment.
Your medical practitioner should complete the medical information section on the claims form.
You should complete all other sections, attach the original and fully itemised invoices (Fa Piao), and submit your claim by post to this address:
Bupa Consulting (Beijing) Co. Ltd
Bupa Global Market Unit
Room 308, Tower A, 21st Century Plaza,
40A Liangmaqiao Road, Chaoyang District, Beijing, 100125
We pay you for eligible treatment in line with the 'Table of benefits', 'General Exclusions' and 'Terms and Conditions' of your plan.
If a co-insurance* or deductible applies to any part of your claim, you will be reimbursed, minus the value of the co-insurance or remaining deductible amount.